Terms of Service

Who this agreement is with, and who can accept it

These Terms are an agreement between you and CitePatch SL (Tax ID pending; registered address pending), the company that operates CitePatch. By creating an account, accepting an invitation, or using the product, you agree to these Terms on your own behalf and, if you are acting for an organization, on behalf of that organization — you confirm you have the authority to bind it.

• An account requires a business email address; CitePatch does not accept self-service signups from public consumer domains such as Gmail or Outlook.com.
• You sign in with a magic link sent to that email, or with Google OAuth — CitePatch never asks for or stores a password.
• Accounts belong to an organization. The first member is its owner; owners can invite members, assign roles, and are responsible for who they invite.
• If you use CitePatch on behalf of an employer or client, "you" in these Terms means that organization, and you personally warrant that you are authorized to accept on its behalf.

What CitePatch does

CitePatch monitors how AI assistants answer prompts about your brand, and helps you close the gaps it finds.

• It runs prompts against AI assistants and search engines and records the answers, including any citations to your domain or your competitors'.
• It crawls pages you control, respecting robots.txt, to understand what your own site currently says.
• It compares what AI assistants say against the brand facts you have approved, and flags contradictions.
• It drafts content patches meant to close a gap or correct a contradiction — a patch is a proposal, not a change, until you approve it.
• After a patch is published, it re-observes the relevant prompts to record what changed.

What we do not promise

CitePatch measures and helps you act on how AI assistants describe your brand today. It cannot promise what they will say tomorrow.

• We do not guarantee that any AI assistant will cite your domain, mention your brand favorably, or mention it at all, after you use CitePatch.
• We do not guarantee any change in search ranking, referral traffic, or revenue.
• AI assistants and search engines are third-party systems outside our control; their models, retrieval, and ranking behavior change without notice and without advance knowledge on our part.
• Anyone in this category who tells you otherwise is overselling it. We would rather say this plainly than let you find out later.

Your content, and the license you give us

You keep ownership of everything you submit or connect — your domain content, your brand facts, your integration credentials, and anything you write inside CitePatch.

• You grant CitePatch a limited license to access, process, and store that content for the purpose of operating the service for you: crawling, measurement, comparison, drafting, and publishing.
• We do not use your content to train models, ours or a third party's, and we contractually restrict the model providers we send prompts to from training on it either — see the Subprocessors page.
• You are responsible for having the rights to any content, domain, or integration you connect to CitePatch. Do not connect a domain, repository, or account you do not control or are not authorized to act on.

Patches publish only when you approve them

CitePatch never publishes to a connected integration on its own. A patch reaches a connected system — GitHub, GitLab, Bitbucket, WordPress, Webflow, Shopify, Contentful, Wix, or Google Drive — only after a human on your account explicitly approves it.

• Integrations act on your instruction, using credentials you supplied and can revoke at any time; they are not CitePatch's property or responsibility once they act.
• You are responsible for what gets published under your account, including a patch you approved without reading it closely. Review before you approve.
• Revoking an integration's access stops future publishing immediately; it does not undo a change already published.

Plans, credits, and billing

Paid plans are billed through Stripe; CitePatch never sees or stores your card number.

• Subscriptions renew automatically for the billing period you selected, at the price in effect at renewal, until cancelled.
• Metered AI work — on-demand analysis and drafting beyond what your plan includes — draws from a credit pool attached to your subscription.
• You can cancel at any time from the billing portal; cancellation stops the next renewal and does not refund the current period unless the law requires it.
• Prices are shown exclusive of tax where applicable; you are responsible for any tax, duty, or withholding your jurisdiction applies to your subscription.

Acceptable use

You may use CitePatch only for domains, repositories, and integrations you are authorized to act on. In addition, you agree not to:

• submit, publish, or attempt to publish content that is illegal, infringes someone else's rights, or that you do not have the right to publish;
• use the product to scrape, extract, or systematically access third-party AI assistants, search engines, or websites beyond what CitePatch's own measurement and crawling features are designed to do;
• attempt to bypass rate limits, authentication, or other technical controls, or interfere with the service's operation for other customers;
• submit a domain, repository, or account you do not own and are not authorized to represent.

Suspension and termination

Either party may terminate an account at will; CitePatch may also suspend or terminate access immediately for a breach of these Terms, non-payment, or activity that puts the service or other customers at risk.

• On termination, your access to the product ends; connected integrations lose CitePatch's access, though this does not revoke tokens stored elsewhere — revoke those from the integration's own side too.
• We retain account data for the periods described in the Privacy Notice, then delete it on that schedule; you can request an earlier export or deletion by writing to legal@citepatch.com.
• Termination does not cancel obligations that by their nature should survive it — amounts already owed, confidentiality, and the limitations on liability below.

Changes to the service and to these Terms

CitePatch is an early-stage product; the service will change as we build it.

• We may add, change, or remove features. We will not remove a feature central to your plan without reasonable notice.
• We may update these Terms. If a change is material, we will notify account owners by email or in-product notice before it takes effect; continued use after that date means you accept the update.
• The current version, and the date it took effect, are shown at the top of this page.

Warranties and disclaimers

CitePatch is provided as a working product, built and operated in good faith, but without the guarantees a larger, more mature vendor might offer.

• We warrant that we will provide the service with reasonable skill and care, and that we will not knowingly use your content in a way that violates these Terms.
• Beyond that, the service is provided "as is" and "as available." We do not warrant that it will be uninterrupted, error-free, or free of vulnerabilities, and we disclaim other warranties to the extent the law allows.
• Nothing here excludes a warranty or liability that cannot lawfully be excluded, including for our own fraud or for death or personal injury caused by our negligence.

Liability and indemnity

To the extent the law allows, neither party is liable to the other for indirect, incidental, or consequential loss, or for lost profits, revenue, or data, arising from these Terms.

• Each party's total liability arising out of these Terms is capped at the amount you paid CitePatch in the twelve months before the claim, except for the exclusions in the warranties section above and for either party's indemnity obligations below. This is a commercial limitation appropriate to a small company operating a product still under active development, not an attempt to disclaim responsibility for how we handle your account.
• You agree to indemnify CitePatch against claims arising from content you submitted without the right to do so, from your breach of the acceptable-use section above, or from your violation of a third party's rights through your use of the product.
• CitePatch agrees to indemnify you against a third-party claim that the unmodified CitePatch product, as we provide it, infringes that party's intellectual property rights.

Governing law and notices

These Terms are governed by the laws of Spain, before the courts of the company's domicile. Any dispute that cannot be resolved informally will be brought exclusively before those courts. Legal notices under these Terms should be sent to legal@citepatch.com; we will send notices to account owners at the email address on file for their account.